Amsterdam
Barbara Strozzilaan 1011083 HN Amsterdam
Netherlands+31 10 307 7131info@kruso.nl
Billund Municipality
With Kruso’s implementation of an AI-based search function, Billund Municipality provides citizens with easy access to information.
Billund Municipality, located in the Region of Southern Denmark, is not just known as the home of LEGO but also as a forward-thinking municipality creating modern digital solutions for its citizens. As a Kruso client since 2013, the collaboration has grown to include several innovative projects. Most recently, an AI-based search function was implemented as part of a new, future-proof website designed to make the vast amount of information more accessible to users.
A digital leap for Billund Municipality
As digital needs evolve, Billund Municipality faced a challenge. How could they ensure their citizens, from young parents to retirees, could easily find relevant information online and intuitively handle tasks 24/7? Together with Kruso, they decided to launch a new website featuring an AI-based search function from Raffle.ai, designed to optimize the user experience while improving the efficiency of municipal workflows.
Making complexity simple
With a vast amount of information on the website, citizens often struggled to find what they were looking for quickly. The municipality needed a solution that could not only search broadly but also prioritize understanding – from handling typos to addressing complex queries. For the municipality, there was a clear need for a system that could streamline workflows and reduce the time spent manually addressing inquiries about information already available online.
When AI brings clarity to complexity
At the core of the solution was Raffle.ai, an AI-driven search function seamlessly integrated into Billund Municipality’s website. The search engine goes beyond basic keyword searches, using semantic search, synonyms, and typo correction to understand user queries better. It was designed to provide fast and relevant answers regardless of the complexity of the request.
Why Raffle?
AI-based search that understands users
Raffle.ai uses artificial intelligence to deliver relevant results, even when users make typos or use synonyms. This makes the search process flexible and user-friendly, vital for a municipality serving a diverse citizen base.
Flexible handling of typos and synonyms
Semantic search improves results. The solution goes beyond traditional keyword searches by prioritizing understanding, allowing the search engine to deliver more precise and contextually relevant answers, helping citizens quickly find the right content.
Efficient automation
Automation reduces manual tasks. By implementing Raffle’s AI-based search function, the municipality has been able to cut down on direct citizen inquiries about questions already answered on the website.
High data security and compliance
Raffle is fully GDPR-compliant, giving the municipality confidence that data is handled securely and adheres to the highest standards of data security.
A future-proof solution
Raffle.ai is designed to be adaptable and scalable. As Billund Municipality’s digital needs evolve, the solution can continue to meet new demands, making it a long-term investment in their digital strategy.
Digital innovation that makes a difference
The new solution has delivered a significant positive impact. For citizens, it means less waiting time for answers and easy access to information, anytime and anywhere. For the municipality, the solution has streamlined workflows and freed up resources for other tasks. With a search function that is both flexible and precise, employees can now focus on providing valuable services to citizens, while the website stands ready as an intuitive self-service portal.
