Key Takeaways from Bureaucracy Meets Innovation online event

During Bureaucracy Meets Innovation, hosted in collaboration between Kruso and DASA, digital leaders and public sector experts explored how to rethink the way we design and deliver digital government services.

Below, you’ll find the key takeaways that emerged from the session. Strategic insights, practical frameworks, and forward-thinking perspectives that can help guide your next steps in public sector digital transformation.

Key takeaways

Digital transformation starts with mindset
Technology is only part of the equation. Successful change requires cultural shifts, strong leadership, and rethinking legacy processes.
User-centricity is non-negotiable
Government services must be designed around people’s real needs. Accessible, intuitive, and responsive
Collaboration is a lever for change
Cross-sector partnerships, between public institutions, private partners, and networks like DASA, accelerate innovation and knowledge-sharing.
Start small, scale smart
Pilot projects and MVPs reduce risk and allow for early feedback, creating momentum for broader transformation.
From data to action
Collecting data isn’t enough. Organizations must build capabilities to translate insights into better services.

Why this matters

At Kruso, together with DASA, we hosted Bureaucracy Meets Innovation to explore how the public sector can rethink and improve the way digital services are delivered.

Based on the discussions, we believe that putting users at the center, working in cross-functional teams, and adopting a product mindset are essential steps towards building services that are efficient, inclusive, and ready for the future.

We hope these takeaways offer useful insights and inspiration for your continued work with digital transformation in the public sector.

Bureaucracy Meets Innovation online event

Watch (or rewatch) the event

Missed the live session or want to revisit the insights?

See or rewatch our full Bureaucracy Meets Innovation event with DASA.

Experience the full discussion featuring public sector leaders, transformation experts, and our panelist Anouk Maat as they share perspectives on how to bring innovation into government services.